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2020 will be here before you know it. We’d love the opportunity to get to know you and learn more about your requirements. Part of that process is the ability to see your business with greater clarity. We’d like to […]

Finding & Eliminating Duplicated Customers Customer confusion often refers to a state of mind that leads to consumers making imperfect purchasing decisions or lacking confidence in the correctness of their purchasing decisions. It’s sometimes a deliberate and ethically questionable (at best) […]

Providing the best service possible Now that we’ve cleaned up the customer database (refer to Step 2: Nix Customer Confusion), let’s take time to ensure we’re offering the very best service possible to our existing customers. Note: The four topics […]

Use social distancing to your advantage We had another topic planned for this month, but with the global COVID-19 pandemic, we’ve received numerous calls from companies seeking assistance with work-from-home options. So, we pushed pause on our 12-Step plan to […]

Have you seen Ford vs. Ferrari? The film is full of sexy cars and great racing scenes, but the pivotal moment – when Carol Shelby wins over Henry Ford II comes when Carol points out the wasted effort inherent in […]

One of the key principles of both Lean and Six Sigma philosophies is reducing variation in every process. Why? The bottom line is that variation adversely affects quality, predictability, time allocation, and other factors that reduce profit. One of the […]

Ever shop at Ikea? They boast 12,000 products. You wander through labyrinth of furniture and products to be greeted at the end by a well-organized warehouse laid out in a very neat grid. Even the most scattered shopper can find […]

This month we welcome guest contributor and industry expert, Pete Smith of C&S Associates. Pete’s spent much of his life evaluating apparatus repair shops and knows what it takes to make one profitable. Apparatus service company sales derive mainly from […]

According to the Theory of Constraints profit is always limited by a single resource. Similar in concept to a chain only being as strong as its weakest link, a job can only move through a shop at a rate governed […]