QM Wizard

We really use [QM Wizard] as a marketing tool - having that ability to condense a very complicated specification down to a form [that] leads your technicians through the process. QM Wizard has really opened up our ability to manage the shop floor by the guys having access to specifications, having the forms that detail the type of information that a customer is looking for… We use QM Wizard for customers that have very complicated motor specifications, and it really simplifies the process for our guys on the shop floor. Our forms are built around the customer specification. So, it's easily the best way for us to supply the information that the customer is looking for in the reporting.

With QM Wizard technicians on the floor refer to the [unique] customer specifications. And if [an entry is outside the] specification, the QM Wizard will flag the task and let the Quality Manager in the service center know that the task is out of tolerance. And so now the technician has been alerted to it along with the service center Quality Manager, and they can come up with a fix to ensure that we get within the customer specifications.

One of the biggest advantages to using a QM Wizard for our quality program is actually production related. We get to keep our technicians all on task and keep them in a workflow… It gives them a process to follow from start to finish. Task one, task two, task three in order. If you have a lot of poles on your synchronous rotor, you're going to spend up to 20 minutes doing manual calculations. With QM Wizard, you just type in your data and the program automatically calculates each pole for you. So, we're saving 20 minutes a couple of times a day here and there. That adds up.