QM Wizard

Oversight

Real-Time
supervision over all jobs on site and field service

The Quality Management (QM) Wizard serves not only as a process improvement and data collection tool but also as a powerful supervisory resource. Supervisors can log in to QM Wizard for instant visibility into every job or project.

Dashboard provides at-a-glance information

  • Job number and date
  • Customer name
  • Job progress and percentage complete
  • Jobs pending release from hold points
  • Technician requests for assistance
  • Requests for additional work to be added to a job
  • Number of related failures and corrective actions

Quick Access to Reports and Attachments

Drill down into any job to view detailed information, photos, and other attachments.

QM Wizard improves quality management

Password protect the ability to continue following a recorded failure. Insert custom hold points. Internal messaging. Visibility on progress. Three color-coded alert levels highlight failures:

Level 1
Warning

Highlights an issue but allows workers to continue. The technician is required to enter a note before proceeding.

Level 2
Moderate

Elevates an issue to supervisory level. Companies may require a supervisor password for the technician to continue. Supervisors can login remotely to enter password.

Level 3
Critical

Elevates an issue to supervisory level and can be set to lock down the affected department or entire job. Requires supervisor action before work can continue.

NOTE: Textual cues also indicate failures to accommodate colorblindness.

Task entry audit trail

An audit trail begins when a technician enters a result. The QM Wizard tracks and records each entry providing a record of entries and corrective actions.

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